Contacting Care Support

We're here to help. Here are three easy ways to reach our Care Support team:

1. Chat with our Help Center AI Assistant — available 24/7

Great for quick questions whenever they come up.

Look for the magnifying glass icon in the bottom right corner of your screen
Click it and tell us what you need — our AI assistant will search the Help Center to find an answer for you instantly
Still need support? You'll see an option to send our team an email right from that window

2. Fill out our self-service form — perfect for common requests

Submit this form and we'll take it from there. Use it for things like:

Requesting a new provider or group
Appointment scheduling requests
Prescription or other medical questions
Medical records requests
Billing or payment questions
Insurance changes
Membership cancellation requests
Sharing feedback about your experience
Anything else on your mind

3. Email us directly

Send your question or concern to support@sevenstarling.com — we're happy to help.

Expected Response Times

No matter which way you reach us, our Care Support team will get back to you as soon as we can, usually within 1 business day.

Emergency Resources

If you are experiencing a life-threatening emergency, please call 911.

If you are in an active mental health crisis, please call 988.

Active Seven Starling Patients: 24/7 Crisis Support Line

If you feel your situation is urgent, please note that Seven Starling is not designed for crisis level support. If you are an active Seven Starling patient experiencing a crisis or needing urgent support, you can connect with Seven Starling’s 24/7 crisis support line by calling (508) 202-1011 and following the instructions to connect to our crisis support line.

Click here to view additional call and text lines for mental health support.