Accessing Your Session & Technical Support

I am having issues connecting with my provider on Zoom.

First, verify you're using the correct meeting link for today's scheduled session. Double check that the link you’re clicking into to access your video session reflects today’s date.

Second, ensure you have the latest version of the Zoom application installed for optimal performance. If you're still experiencing issues, try closing and reopening the Zoom app.

You can also chat with your therapist directly in the app if you're having trouble logging in, and they can share your Zoom access link with you via chat.

If you continue to experience issues, please email support@sevenstarling.com.

How do I report a technical issue?

You can report technical issues by emailing: support@sevenstarling.com.

To help us resolve the issue, please include:

1. A brief description of the issue.
2. Any error messages you are seeing.
3. Screenshots of the problem, if possible.