Accessing Your Session & Technical Support

I am having issues connecting with my provider on Zoom.

First, verify you're using the correct meeting link for today's scheduled session. Double check that the link you’re clicking into to access your video session reflects today’s date.

Second, ensure you have the latest version of the Zoom application installed for optimal performance. If you're still experiencing issues, try closing and reopening the Zoom app.

You can also chat with your therapist directly in the Seven Starling app to let them know you're having trouble logging in, and they can resend your Zoom access link.

• For Medical Appointments: Please note that the in-app chat does not apply to medical appointments. If you are having trouble connecting with your medical provider, please email support@sevenstarling.com immediately.

What if my provider hasn't joined?

We observe a 15-minute courtesy wait time for both patients and providers. If you have successfully logged in but your provider has not joined within 15 minutes of your scheduled start time, please send them a direct message via the app chat. If you do not receive a response, please reach out to our support team immediately so we can assist you.

If you continue to experience issues, please email support@sevenstarling.com.

How do I report a technical issue?

You can report technical issues by emailing: support@sevenstarling.com.

To help us resolve the issue, please include:

1. A brief description of the issue.
2. Any error messages you are seeing.
3. Screenshots of the problem, if possible.