Navigating insurance changes

What do I do if my insurance changes?

Please upload photos of the front and back of your new insurance card directly to your Seven Starling account under “Documents”. Then, email support@sevenstarling.com to notify us about your new insurance. Our team will verify your new insurance and provide a new cost estimate for your care via email within 1-3 business days of receipt of your email. 

If your current provider is not in-network with your new insurance, we’ll work with you to find the best way to continue your care, which may be transitioning your care to a new provider who is in-network with your plan or sharing our self-pay rates.

If you no longer have insurance, please notify us at support@sevenstarling.com, and we can share our self-pay rates and help you continue your ongoing care, if desired. 

How to upload your insurance card photos: 

On Mobile:

1. Log in to your Patient Portal.
2. Select the Open App icon to be redirected to your dashboard.
3. Tap the menu icon (three lines) in the top left corner of your home screen.
4. Select the Documents tab
5. Tap the + icon
6. Choose Document, then upload an existing file or photo from your device—or take a new picture.
7. Title your document and submit.

On Web Browser:

1. Log in to your Patient Portal.
2. Select the Open App icon to be redirected to your dashboard.
3. Select the "Documents" tab.
4. Click the "Add Document” button
5. Select the document to upload to upload an existing file or photo from your device, or take a new picture.
6. Click "Upload."

Please note: Documents can only be uploaded one at a time. If you need to submit multiple documents, simply repeat these steps for each one.